C&W Steakhouse

Privacy Policy

Last updated: March 9, 2026

1. Introduction

C&W Steakhouse ("C&W," "we," "us," or "our") operates the Nexus management platform and associated services. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, including our website, reservation system, social media integrations, and marketing communications.

2. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number
  • Reservation Details: Party size, date, time, and special requests
  • Event Inquiries: Event type, guest count, and preferences
  • Marketing Data: Information submitted through Facebook, Instagram, or other social media lead forms
  • Usage Data: Website analytics, page views, and traffic sources via Google Analytics

3. How We Use Your Information

  • To process reservations and event inquiries
  • To respond to your questions and requests
  • To send confirmations, updates, and service-related communications
  • To improve our website and guest experience
  • To send marketing communications (with your consent)
  • To analyze website traffic and usage patterns

4. Third-Party Services

We use trusted third-party services to operate our business, including:

  • Meta (Facebook/Instagram): Lead form submissions from social media advertising
  • Google Analytics: Website traffic analysis and reporting
  • Twilio: SMS notifications for reservation confirmations
  • Microsoft Office 365: Email communications

These services have their own privacy policies governing how they handle data.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

C&W Steakhouse
Email: contact@cwballantyne.com
Website: cwballantyne.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.